My email address is not being accepted.

Here are a few reasons why your email address isn’t being accepted during sign-up:

• Your email address is already in use
• Your email address has been partially used for the sign-up process. Go to the MarcoPolo app, log into your account and complete the sign-up process
• Your email address uses a domain we don't recognise. We recommend using a popular, secure domain such as Gmail or Outlook

Still having issues? Use our contact form and select "Trouble registering for an account". Someone from our MarcoPoloCare team will get in touch.