Access to your account is locked when you enter your passcode incorrectly three times. This is for your security.
From the app, follow the on-screen instructions to regain access. You'll receive a one-time password to your registered phone number and email address. You'll then need to record a short video selfie we can verify against the one you provided during your initial sign-up.
If you're having trouble with these steps, please send an email (from the email address connected to your MarcoPolo account). Please include your phone number and when best to contact you to unlock your account.
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