I’ve lost my phone/my phone has been stolen. What should I do?

If your phone is lost or stolen, use our contact form, select "My phone has been lost or stolen", and answer the accompanying questions.

When our MarcoPoloCare team has received your request, we'll temporarily lock your account for your security. To unlock your account, whether you have a new device or you've found your old one, send an email and confirm your name, registered email address and mobile phone number. We'll get in touch to unlock your account.

We make sure every account is safe. If you have any security concerns, use our in-app chat to talk with our MarcoPoloCare team further.