I've used the wrong account details (payment has gone to wrong beneficiary)

If you’ve sent money accidentally to someone you know, we recommend you contact them directly. This is often the fastest and safest way to get your money back.

If you submitted incorrect details, allow up to 7 days to see if the money will bounce back to your account. This happens when the account details don't exist with any bank or financial institution.

If your money isn't returned after 7 days, we can help you recover the money with a bank recall process.