Making a payment or transfer
- How do I convert money in my wallet?
- How do I make a transfer?
- Can I choose the currency of the transfer?
- Can I see payment details before I submit the payment?
- Can I add a short description / reference to the payment?
- Can I see the amount I pay for a transaction?
- Is there an extra validation when sending funds to a new contact for the first time?
- Do I see payment delivery time when making payment?
- How long will it take for money to reach my recipient?
- What are my bank transfer limits?
- Where can I find up-to-date FX rates?
- How do I check if my contacts have a MarcoPolo account?
- How do I add a new recipient to my contact list?
- How do I add more people to my contacts?
- Can I edit/change the name of the beneficiary with the option to store it later on if I need to send funds to the same person/company?
- Can I send funds to those in my contact list without entering payment details?
- I couldn’t send a payment to one of my contacts, why?
- I've used the wrong account details (payment has gone to wrong beneficiary)
- My payment is in pending status, why?
- What should I do if I notice an unauthorised bank transfer?
- Money has left my account, but did not reach my recipient. Why?
- Can I send a payment confirmation to the recipient?
- Can I cancel a processed payment, I don’t want to make it anymore?