Money has left my account, but did not reach my recipient. Why?

Sending and moving money from your MarcoPolo is usually instant. But this may take slightly longer depending on the currencies and intermediary banks involved.

If you've an outbound transfer pending, it will appear in your list of transactions. If you made an incorrect payment from your MarcoPolo account to another MarcoPolo account, it should bounce back quickly.

If your recipient has not received money and it hasn't bounced back to your account, please get in touch with our MarcoPoloCare team.

Viewing this article on the same device you have the MarcoPolo app downloaded to? Click here to launch the messaging service in the MarcoPolo app. Alternatively, 'Get Help' can be found in the top left corner of the homescreen, once you've logged into the MarcoPolo app.