I’m having trouble updating my personal information in the app?

There are a few things to check before trying to update your personal information in the app.

• Make sure the MarcoPolo app is updated to the latest version. We regularly update MarcoPolo to squash any nasty bugs and make improvements
• Make sure your internet connection is stable while updating your information
• For changing your phone number or email address, make sure you follow the instructions in the app. Make sure you enter your one-time password correctly or that you click links within the confirmation emails we send

If you have tried all of the above, please contact our MarcoPoloCare team.

Viewing this article on the same device you have the MarcoPolo app downloaded to? Click here to launch the messaging service in the MarcoPolo app. Alternatively, 'Get Help' can be found in the top left corner of the homescreen, once you've logged into the MarcoPolo app.