Bereavement Account Closure

We understand that closing an account can be a sensitive and emotional process. At Marco Polo, we are here to assist you through this journey.

This guide will provide you with a brief overview of the steps involved in requesting an account closure, including the documents you need to submit and an estimated timeline. We empathize with your situation and are committed to making this process as smooth as possible.

Step 1: Gather the Required Documents

To initiate the account closure process, please ensure you have the following documents ready to submit:

• Executor's ID: A valid identification document of the person authorized to act on behalf of the account holder.
• Grant of Probate: A legal document issued by the court authorizing the executor to administer the deceased's estate.
• Death Certificate: An official document certifying the passing of the account holder.
• Will: A copy of the deceased's Last Will and Testament, if available.

Step 2: Submit the Documents

Submit the aforementioned documents through our secure online portal or at your nearest Marco Polo branch. Our team will review the documents to initiate the closure process.

Step 3: Document Review and Processing

Once your documents are received, our team will review them promptly. We understand the importance of timely closure, and we will work diligently to process your request as quickly as possible. Please note that document review may take several business days.

Step 4: Confirmation and Closure

Upon successful verification of the submitted documents, we will send you a confirmation message indicating that your account closure is being processed. At this stage, you can expect the closure to be finalized within a reasonable timeframe, typically within [insert estimated timeline here].

We understand that closing an account due to personal circumstances can be a challenging experience. At Marco Polo, we are committed to supporting you through this process. By gathering the required documents and submitting them to us, we can efficiently review and process your request. We assure you that we will handle your account closure with empathy and respect. Should you have any questions or require further assistance, please do not hesitate to reach out to our dedicated customer service team.